Level of Service Agreement
Example 1
Water System
| 1. All federal and state water quality regulations will be met. |
Is it measurable? Yes How often would you measure? Monthly Compliance Reports |
| 2. Water Losses shall be less than 10%. |
Is it measurable? Yes How often would you measure? Compare master meter readings to billings quarterly |
| 3. The system will maintain a minimum pressure of 40 psi. |
Is it measurable? Yes How often would you measure? Pressure readings monthly |
| 4. There will be fire flow available for 100% of the customers within the system. |
Is it measurable? Yes How often would you measure? Tested quarterly |
| 5. No adverse event, unless related to electrical failure or severe weather condition, will cause the customers to be without water for more than 8 hours at a time. |
Is it measurable? Yes How often would you measure? Review events yearly |
| 6. EPA's secondary standards related to aesthetics shall be met by the system. |
Is it measurable? Yes How often would you measure? Yearly CCR report |
| 7. Rates will be reviewed on an annual basis and raised as needed to ensure full cost recovery. |
Is it measurable? Yes How often would you measure? Yearly by review committee |
| 8. The water source shall be monitored by the water system on a bi-monthly basis, and there shall be no E. coli detected in the source waters. |
Is it measurable? Yes How often would you measure? Bi-Monthly lab reports |
| 9. All customer complaints will be investigated within 2 business days of reporting the complaint. |
Is it measurable? Yes How often would you measure? Review complaint logs monthly |
